Refund policy

We offer a 30 day return policy on all items. Returned items must be unused and in their original condition with all tags attached. The returned item must be in the original packaging. The receipt or proof of purchase must be included with the return. The customer must cover the cost of the return postage for the item (unless deemed faulty by our team).

If you require a return or exchange:

Please email admin@proguarding.com.au with the following information, and a team member will be in touch regarding your return:

• Full Name
• Order number (or date of purchase)
• Product you wish to return
• Reason for return ie. faulty, wrong colour

Refunds

Full priced items are eligible for refund or online store credit.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.